FAQ

1.
Can I return or exchange my order?
We accept returns on products that are unopened, unused, and in their original packaging. The product must have been purchased directly through our official website. Please have your order number or receipt available when contacting us to ensure a smooth process. If you have opened your product and are unsatisfied, we still encourage you to reach out. Depending on the situation, we may offer an alternative resolution such as a replacement, partial refund, or another appropriate solution.
1.
Can I return or exchange my order?
We accept returns on products that are unopened, unused, and in their original packaging. The product must have been purchased directly through our official website. Please have your order number or receipt available when contacting us to ensure a smooth process. If you have opened your product and are unsatisfied, we still encourage you to reach out. Depending on the situation, we may offer an alternative resolution such as a replacement, partial refund, or another appropriate solution.
2.
Can I Track My Order?
Yes. Once your order ships, you’ll receive a confirmation email with tracking information.
2.
Can I Track My Order?
Yes. Once your order ships, you’ll receive a confirmation email with tracking information.
3.
How Long Does Shipping take?
Orders are typically processed within 1–3 business days. Delivery times depend on your location and the shipping method selected at checkout.
3.
How Long Does Shipping take?
Orders are typically processed within 1–3 business days. Delivery times depend on your location and the shipping method selected at checkout.
4.
Do You Ship Discreetly?
Yes. All orders ship in plain, unmarked packaging with no product descriptions or branding on the outside.
4.
Do You Ship Discreetly?
Yes. All orders ship in plain, unmarked packaging with no product descriptions or branding on the outside.
5.
Can I Legally Buy This?
Yes. All Astro Eight products are derived from federally legal hemp and comply with the 2018 Farm Bill, containing no more than 0.3% Delta-9 THC by dry weight. Lab reports are available for transparency.
5.
Can I Legally Buy This?
Yes. All Astro Eight products are derived from federally legal hemp and comply with the 2018 Farm Bill, containing no more than 0.3% Delta-9 THC by dry weight. Lab reports are available for transparency.
6.
Where Do You ship?
We currently ship to most U.S. states where hemp-derived products are legal. Shipping availability may vary based on local regulations. Check regulations in your state before purchasing.
6.
Where Do You ship?
We currently ship to most U.S. states where hemp-derived products are legal. Shipping availability may vary based on local regulations. Check regulations in your state before purchasing.
7.
How Old Do I Have To Be To Order From the Site?
You must be 21 years or older to purchase from Astro Eight. No exceptions. An adult signature is required upon delivery.
7.
How Old Do I Have To Be To Order From the Site?
You must be 21 years or older to purchase from Astro Eight. No exceptions. An adult signature is required upon delivery.
8.
Are Your Products Lab Tested?
Absolutely. Every product batch goes through third-party testing for potency, pesticides, heavy metals, and residual solvents. You can find full COAs (Certificates of Analysis) on our site or by scanning the QR code on the packaging.
8.
Are Your Products Lab Tested?
Absolutely. Every product batch goes through third-party testing for potency, pesticides, heavy metals, and residual solvents. You can find full COAs (Certificates of Analysis) on our site or by scanning the QR code on the packaging.
9.
Who Should Not Use These Products?
Our products are intended for adults 21+. Do not use if pregnant, nursing, or if advised against cannabinoid use by a medical professional.
9.
Who Should Not Use These Products?
Our products are intended for adults 21+. Do not use if pregnant, nursing, or if advised against cannabinoid use by a medical professional.
10.
What Makes Your Products Different?
We don’t cut corners. Every Astro Eight product is formulated with premium extracts and lab-tested for purity. We combine advanced extraction tech with bold flavor and full transparency, no fillers, no fluff.
10.
What Makes Your Products Different?
We don’t cut corners. Every Astro Eight product is formulated with premium extracts and lab-tested for purity. We combine advanced extraction tech with bold flavor and full transparency, no fillers, no fluff.