We currently ship exclusively within the United States. However, due to varying state and local laws regarding hemp-derived cannabinoids, certain products may not be available for shipment to specific states or jurisdictions.
It is your responsibility as the customer to know and comply with your local laws before placing an order. By purchasing from our website, you represent and warrant that the products ordered are legal in your jurisdiction and that you are of legal age to purchase and receive them.
We reserve the right to Limit or restrict product availability based on your shipping address, Cancel any orders that violate applicable state or local laws, Refuse or refund orders where we have reason to believe that the product is restricted, prohibited, or otherwise not allowed to be delivered to the provided location.
We make a good faith effort to stay updated on relevant legislation; however, laws and enforcement priorities change frequently. We are not responsible for any legal consequences, including but not limited to seizures, penalties, or delays, that may result from your purchase or delivery.
If your order is canceled due to shipping restrictions, we will notify you via email and issue a refund for any affected items.
To begin the return process, email our customer care team at support@astroeight.com. We will provide step-by-step instructions on where to send your item and how to prepare it for shipment. Returned products must be sent back within the allowed time frame.
We accept returns on products that are unopened, unused, and in their original packaging. The product must have been purchased directly through our official website. Please have your order number or receipt available when contacting us to ensure a smooth process.
If you have opened your product and are unsatisfied, we still encourage you to reach out. Depending on the situation, we may offer an alternative resolution such as a replacement, partial refund, or another appropriate solution.
If your order is damaged in transit or you receive an incorrect product, notify us within 30 days of delivery. We will correct the problem quickly by issuing a full refund or sending a replacement at no cost to you. When contacting us, please provide your order number, a short description of the issue, and photos if available to help us process your claim efficiently.
Once your return is received and inspected, we will send you an email confirming its arrival and the outcome of the review. Approved refunds will be credited back to your original payment method. While most refunds are processed within 7–10 business days, timing may vary depending on your bank or payment provider.
Products purchased at a discounted price or as part of a sale are final sale and cannot be returned or refunded.
We only process exchanges for items that are defective or damaged. If your product qualifies, we will replace it with the same item. To request an exchange, contact us at support@astroeight.com and we will guide you through the steps.
We only process exchanges for items that are defective or damaged. If your product qualifies, we will replace it with the same item. To request an exchange, contact us at support@astroeight.com and we will guide you through the steps.
